About Us

This Privacy Policy describes how ekoroast.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ekoroast.com (the “Site”) or otherwise communicate with us.

1. Information We Collect

We collect personal information from you in several ways:

• Information You Provide: This includes contact information (name, email, phone number), billing address, shipping address, and payment information.

• Automated Collection: When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies that are installed on your device.

• Third-Party Data: We may receive information from third parties such as service providers, analytics partners, and advertising networks.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website.

• Process transactions and send related information (invoices, order confirmations).

• Understand and analyze how you use our website to improve user experience.

• Communicate with you, either directly or through one of our partners, for customer service or marketing.

• Find and prevent fraud.

3. Cookies and Tracking Technologies

Our Site uses “Cookies” to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• We use Google Analytics to help us understand how our customers use the Site.

• We may share information to comply with applicable laws and regulations or to respond to a subpoena or search warrant.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR/CCPA)

Depending on where you reside, you may have the following rights:

• The right to access, update, or delete the information we have on you.

• The right of rectification.

• The right to object to processing.

• The right to data portability.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@ekoroast.com.